Help Desk Technician

Intro:

DAVIS Construction is the largest general contractor that solely serves the MidAtlantic region, with offices in Rockville, MD and Philadelphia, PA. Voted on by our employees, DAVIS has been consistently recognized as a Best Place to Work by the Washington Business Journal since the program's inception in 2007. At DAVIS, we embrace and value diversity as a strength and are committed to intentionally building a workplace where our employees are provided the necessary support to be successful. We became an employee-owned company in 1990 and still are today, sharing profits with our employees through our Employee Stock Ownership Plan (ESOP).  

The Help Desk Technician is the primary initial point of contact for end user support for employees located at DAVIS’ main office and jobsite locations. The primary duties will include providing customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile phones.

Here’s what you get to do:

• Provide support both in-person and remote, to include multiple offsite locations
• Remotely manage endpoints with automation tools
• Engage with a broad range of technologies including: AV equipment, cell phones and accessories, laptops and more.
• Document reported problems in the Help Desk database as well as troubleshooting processes and procedures in department wiki
• Develop documentation to support projects, programs and system configurations
• Manage and coordinate vendor activities such as PC and copier repair

Here’s who you are: (required)

• Minimum of one year of professional experience providing a wide range of helpdesk responsibilities including: Hardware, networking, email / windows servers / microsoft365, support and troubleshooting
• Professional experience utilizing Windows and MS Office including 365.
• Experience in a customer service centered role with the ability to effectively communicate technical information.
• Ability to work in Rockville, MD office daily from 6 a.m.-3 p.m.
• Able to lift technical equipment I.E.: monitors

Here’s What we love for you to have: (preferences)

• Experience utilizing ticketing software (I.E. ConnectWise)
• Experience managing and maintaining inventory of assets and accessories. Utilizing MDM (mobile device management tools).
• Bachelor of Science in Information Technology
• Prior accurate documentation in a support role
• Certifications in Net +, Security +, A+ and others

FOR ALL EMPLOYEES, WE VALUE THE FOLLOWING ATTRIBUTES:

• Safety – Consistently works within DAVIS safety standards; promotes safety as a priority with coworkers, subcontractors, and external clients
• Team Collaboration– Works effectively within their own team and across the organization; promotes team atmosphere and culture; has a positive, can-do attitude
• Commitment to Quality – Applies DAVIS standards to produce high quality work on a consistent basis; produces work that is accurate and reliable, actively demonstrates excellence in service; builds and maintains integrity as a core function of their job and in their relationships with others
• Champions DAVIS Business – Consistently markets DAVIS business within the scope of their job; actively seeks and / or supports new business opportunities; actively builds relationships and encourages others to do the same

We are not authorized to use a staffing agency or third party vendors to fill this position.

EOE/M/F/D/V/SO