Technical Help Desk Technician - I

Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions.

Our people know they'll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. And, they know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.

We are seeking a Technical Help Desk Technician - I

Position requires an active TS/SCI with Polygraph level clearance.

Position Required Skills:

Responds to complicated user questions on a variety of software packages and local area network issues; Suggests and initiates improvements in computer Help Desk processes and operations; Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues; Provides advice, guidance, and direction to other Technical Help Desk Technicians with complicated user questions or requests; May assist in orienting, training, assigning and checking the work of lower level employees; Performs various administrative duties using a variety of software packages; Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.

Skills Needed: JIRA, good communicator (written & oral), be able to work in a fast-paced environment on a high visibility team, past Help Desk experience, analytical skills.

Qualifications:

Six (6) years experience supporting Help Desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading helped desk teams, and providing guidance to junior Help Desk Technicians; Knowledge of a variety of supported computer software and local area network operations. High School Diploma or GED is required.

Upon request the salary range for this job will be made available. Please email your request for information along with the job listing to recruiting@vibrint.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship, family structure, marital status, disability, veteran or military status or any other characteristic protected by law in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

An equal opportunity employer/disability/vet. Policy-Statement_EEO-EmployeesAndCandidates.pdf (vibrint.com).

Equal opportunity legal notices can be viewed on the following PDFs: Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Nondiscrimination Provision.