Help Desk Technician

Tomlin Technology, Inc. has been serving the communities IT needs for over a decade and are currently seeking to add some more Help Desk Techs to our Team!

We have a great company culture and there is always room for advancement.

Responsibilities

• Work on Help Desk tickets by diagnosing and resolving issues
• Serve as a point of contact for customers seeking technical help by phone, email, and our ticketing system
• Assist with projects
• Conduct your work on-site, remotely, and in our shop
• Perform routine maintenance on devices
• Direct unresolved issues quickly to our next level of support
• Utilize CRM software to document information, track your time, manage customers, etc.
• Identify and suggest improvements on our procedures
• Other duties as assigned

Requirements

• Proven experience as a Help Desk Technician or other technical support role (1 year of experience preferred)
• Deep knowledge of all or at least most of the following: Windows, Networking, Hardware, Software, Active Directory, Group Policy, Virtual Machines, Remote Desktop, Mobile Devices, Printers, NAS Devices, Office 365 Administration including Exchange Online, Azure, Azure AD, Microsoft Teams, SharePoint, and Multi-Factor Authentication.
• Ability to quickly diagnose and resolve common technical issues
• Excellent people and communication skills with a commitment to understanding user requirements as well as business objectives
• Commitment to supporting new technology
• Valid Driver's License and a form of transportation
• Ability to lift up to around 40 pounds occasionally
• Experience with technical documentation is a plus!
• Experience with programming and/or scripting is a plus!
• Degrees/Certifications are a plus!

Other Important Notes

• This is a Full-Time position.

Compensation

• Paid Holidays
• PTO

Thank you very much to everyone that applies!