Help Desk Technician (Remote)

We are currently seeking a skilled, customer service focused, IT HelpDesk Technician with the chance to work in support of a large-scale IT project.   The ideal candidate would have a people focused mentality and be excellent IT troubleshooters.

*******Must have IT Helpdesk experience***************************************

Duties:

·        It is not necessary to have the Office 365 support experience as the candidate can learn it on the job.  The primary duty is in support of a large scale Office 365 project.

·        In addition to the 365 support, other support tasks will need to be solved. 

o   Handling incoming work orders, emails, and phone calls in an enterprise environment. 

o   Utilizing remote access, troubleshoot and install various applications.

o   Windows OS troubleshooting and assistance.

o   Assisting users with account setup, data backups, and general usage of desktop and laptop PC’s.

o   Troubleshooting VPN and connectivity issues.

Required Skills:

·        Strong overall technical troubleshooting and the ability to learn new technologies.

·        Strong knowledge and troubleshooting of the following: Windows OS XP and 7, MS Office

·        Excellent communication and customer service

·        Ability to resolve complex technical issues for end users

Bachelor degree is a plus but not necessary.