Help Desk Technician

Job Summary:
Are you passionate about providing excellent customer service and resolving technical issues? Join our dynamic team where your problem-solving skills and technical expertise will shine. We're seeking a dedicated Help Desk Technician to provide timely support and assistance to our users, ensuring smooth operations across our organization. As a vital member of our IT team, you'll have the opportunity to troubleshoot a variety of hardware and software issues, offer guidance, and escalate complex problems when necessary. If you're ready to make a positive impact and thrive in a collaborative environment, apply now and become a valued asset in our team

Responsibilities:

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Installs hardware/software on PCs based on departmental requirements.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems. Also collaborates with IT team to explain errors and/or recommend modifications in programs.
• Manages inventory levels and tracks IT assets from acquisition to disposal. Performs regular inventory audits.
• Assists network specialist in projects.

Experience:

• High school diploma or equivalent.
• IT-related education preferred, but not required,
• IT-related experience or certification
• Experience managing inventory/asset tracking preferred.

Skill Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Professional telephone manner.
• Ability to explain technical issues to technical and non-technical employees and customers.
• Strong analytical and problem-solving skills
• Strong detail-orientation and organizational skills.
• Ability to work independently and prioritize tasks effectively.
• Basic understanding of networking, Windows Domain environments.
• Basic understanding of network topology, a plus
• Proficiency in MS Operating systems, MS Office Suite, MS 365, or related software.
• Proficiency with or the ability to quickly learn an array of computer hardware and software.

At Caldwell, we value our employees' contributions and offer a supportive work environment. We provide opportunities for professional growth and development within the IT field. Join our team as a Help Desk Tech and make a difference in our Caldwell's success!

Job Type: Full-time

Pay: $19.30 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person