Job Description
- Address Tier 1 Help Desk escalations via our internal ticketing system.
- Follow up on pending requests, ensuring timely resolutions.
- Assist in user onboarding by creating accounts and configuring hardware.
- Troubleshoot and repair PCs, printers, copiers, digital and VoIP phone systems, and mobile devices.
- Conduct imaging, configuration, and distribution of client computers.
- Manage antivirus and malware remediation.
- Configure and troubleshoot print servers and local printers.
- Provide basic Windows administration support.
- Support audio and video equipment in conference rooms.
- Document troubleshooting steps and create knowledge base articles.
- Monitor internal assets to maintain accurate inventory records.
- Troubleshoot VoIP systems and manage phone setups.
- Perform basic internet connection and switch troubleshooting.
- Service-oriented mindset with a commitment to excellence.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and resourcefulness.
- Proficiency in Windows 10, Microsoft Office, and PC-based hardware.
- Knowledge of TCP/IP protocols, wireless technology, and VPNs.
- Familiarity with cloud sharing applications like ShareFile.
- Excellent communication skills for interacting with end-users.
- Proven ability to work collaboratively in a team environment.
- Strong organizational skills to prioritize tasks effectively.
- 1-2 years of experience in a Windows environment.
- Familiarity with Office 365 and Active Directory management.
- Industry certifications such as MCSE, CompTIA Network+, or CompTIA A+.
- Knowledge of Aruba and HPE Enterprise Switches.
- Experience with SharePoint site administration.