Help Desk Technician

Summary

We are seeking an entry-level Help Desk Technician to provide technical assistance to our users. The successful candidate will be responsible for troubleshooting basic to moderate hardware and software issues, installing and configuring software and hardware, maintain our computer systems, and manage all Help Desk administrative duties. The ideal candidate will have strong analytical and problem-solving skills, a customer-service-oriented mindset, and the ability to learn and adapt quickly in a fast-paced environment. This candidate should take pride in their work, have a sense of ownership over their tasks and area, possess a positive attitude, and a willingness to learn. There will be ample opportunities for professional growth within the role based on performance.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Job Tasks and Responsibilities

• Scheduled on-site Monday through Friday from 8:00AM to 4:30PM in addition to providing 24/7 remote technical support when necessary.
• Dedicate their time to learn the core business applications such as our ERP system (Dynamics NAV 2018) and Report Tools (JetReports).
• Respond to and resolve basic technical support issues via email, phone, or in-person.
• Install, configure, and troubleshoot hardware and software for desktops, laptops, phones, and printers.
• Perform routine maintenance tasks such as software updates, backups, and security scans on systems as required.
• Assist with the setup and maintenance of network and telecommunications systems.
• Provide basic training to end-users on commonly used applications and systems.
• Manage and prioritize incoming support requests, tracking progress and resolution through our in-house system.
• Collaborate with IT staff and vendors to resolve complex technical issues.
• Monitor and report on system and network performance and availability.
• Maintain inventory and documentation of hardware and software assets.
• Possess a willingness to learn and grow into greater responsibilities as the need arises.

Requirements

• Ability to learn and adapt to new technologies quickly.
• Excellent customer service skills and ability to communicate effectively with technical and non-technical users.
• Familiarity with Windows operating systems.
• Knowledge of computer hardware, software, and peripherals.
• Strong troubleshooting and problem-solving skills.
• Ability to work well under pressure in a fast-paced environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individual must be able to work flexible hours in support of production.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or touch objects, tools, or controls; reach above shoulders; and talk and listen. The employee is occasionally required to climb, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to regularly lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job the employee is occasionally (or regularly) exposed to the following environmental factors: cold weather in winter, heat and humidity in spring; summer; fall.

Job Type: Full-time

Pay: $19.25 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Have you previously worked for Axium Foods, Inc.?
• The company conducts pre-employment screenings such as drug test, physical test and background checks. You understand that if offered a position you will be required to go through all screenings?

Education:

• High school or equivalent (Required)

Experience:

• IT support: 1 year (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person