Address
Form of workS00261P
Position Title:Computer Technician – Help Desk
Position Type:Hourly
Department:Information Technology
Essential Function:Essential Function:Provide technical support to staff, students and guests of Triton College. Provide polite, prompt support and work to provide a resolution or create a ticket and route to additional support areas as needed.
Qualifications:Qualifications:
Associate’s degree or currently enrolled in CIS program.
Skills:
Must have experience with: Microsoft Office Suite, email systems, network environments, and Windows based operation systems, and Mobile based handheld devices.
Exceptional internal and external customer service skills.
Strong attention to detail and deductive reasoning skills.Strong documentation skills.Experience using helpdesk ticketing systems.
Experience:
Minimum of 1 year experience within a technical field.
Responsibilities:
Provide technical support to staff, students and guests of Triton College. Open and Close trouble tickets, while following proper guided protocols. Maintain records/inventory of Triton College equipment. Diagnostics and troubleshooting of computer equipment. Strong customer service skills. Managing hardware, software and component inventory, including receiving, inspecting, inventorying, tagging, and tracking.
10/19/2023
Special Instructions to Applicants:- Rate of pay of $17.00 per hour; maximum 28 hours per week.
- Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated.
- Official transcripts required prior to employment (if applicable).
- Recommended hire will be subject to pre-employment screenings.
- Triton College is an AA/EOE.
https://jobopenings.triton.edu/postings/1431
