Help Desk Technician

Position Summary

GoExceed is looking for a customer service-oriented Help Desk Technician to provide support in an efficient and accurate manner. You will be considered as the firm’s front liner solving basic technical problems and providing support for all assigned areas. You will be performing actions with all major cellular carriers (Verizon, AT&T, T-Mobile, etc). Utilizing a combination of internal and external systems to perform customer service, order placing, and technical support. We are a fun energetic company, doing everything we can to save our clients from the world of mobility!

Responsibilities

· Provide first level contact and convey resolutions to customer issues.

· Properly escalate unresolved queries to the next level of support

· Track, route and redirect problems to correct resources.

· Update customer data and produce activity reports.

· Walk customers through problem solving process.

· Follow up with customers, provide feedback and see problems through to resolution.

· Utilize excellent customer service skills and exceed customers’ expectations.

· Ensure proper recording, documentation and closure.

· Recommend procedure modifications or improvements.

· Preserve and grow your knowledge of GoExceed procedures, products and services.

Your Key Qualities and Skills

· Proven working experience in providing Help Desk support.

· Proficiency in English

· Working knowledge of ticketing systems and utilizing a knowledge base

· Strong communication

· Advanced troubleshooting and multi-tasking

· Customer service

· Wireless carrier experience and knowledge of Gsuite and Excel are a major plus!

Why you’ll love it here

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.

With GoExceed, you can expect

• Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.
• Opportunity to work with innovative, talented peers.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Competitive compensation which includes a benefits package along with generous time off for rest, relaxation, and hobbies.

Other benefits include

· 401k retirement account

· Health and Dental Benefits

· 2 weeks vacation and 1 week sick/personal PTO

· Paid Holidays

· Overtime and On-Call opportunities

· Company events and activities

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

GoExceed is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person