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Form of workJob Description
Location: King of Prussia, PA
Description: Help Desk Support Technician:
•Handles all incoming support calls, emails, and verbal communications as the first line of support for all reported issues •Create support tickets, investigate issues and document all findings •Install, upgrade, repair, and support Windows based systems •Any other duties as assigned Basic Qualifications: •Must possess strong troubleshooting skills related to PC’s (software and hardware), Networking (LAN, WAN, VPN, etc.), VOIP phones, printers, scanners, analog fax, email, etc. •Install, set up, and deliver PC’s, printers, scanners and other hardware devices to remote office locations •Have a general understanding of VMware/Hyper-V, Remote Desktop Services, Active Directory, DNS, SCCM, O365, Bitlocker and MS Office Suite products •Ability to use logical thinking to quickly resolve technical support issues •Must be detail oriented and have the ability to multi-task in an organized manor •Good written and oral communication skills •Must have a valid driver’s license Experience: •At least 2-3 years in help desk or related technical field •Associate’s degree or greater in Computers, Networking or related technical field •A+, Network +, Microsoft Certification or related technical certification a plus
Contact: sjanuzelli@judge.com
Description: Help Desk Support Technician:
•Handles all incoming support calls, emails, and verbal communications as the first line of support for all reported issues •Create support tickets, investigate issues and document all findings •Install, upgrade, repair, and support Windows based systems •Any other duties as assigned Basic Qualifications: •Must possess strong troubleshooting skills related to PC’s (software and hardware), Networking (LAN, WAN, VPN, etc.), VOIP phones, printers, scanners, analog fax, email, etc. •Install, set up, and deliver PC’s, printers, scanners and other hardware devices to remote office locations •Have a general understanding of VMware/Hyper-V, Remote Desktop Services, Active Directory, DNS, SCCM, O365, Bitlocker and MS Office Suite products •Ability to use logical thinking to quickly resolve technical support issues •Must be detail oriented and have the ability to multi-task in an organized manor •Good written and oral communication skills •Must have a valid driver’s license Experience: •At least 2-3 years in help desk or related technical field •Associate’s degree or greater in Computers, Networking or related technical field •A+, Network +, Microsoft Certification or related technical certification a plus
Contact: sjanuzelli@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
