Help Desk Support

This is a TEMP To Permanent position

Salary

$15 - $20 an hour

Job Type

Full-time

8 hour shift

Day shift

Monday to Friday

Qualifications

• High school or equivalent (Required)
• Customer Service: 2 years (Required)
• English (Required)
• Work authorization (Required)
• Spanish (Preferred)

Full Job Description

We are seeking a friendly voices with great customer service skills to be the initial contact for our customers in our fast growing professional Alarm / Low Voltage company. This is an in office position.

Overview of Role

· Responds to customers calls and internet inquires.

· Schedule appointments for evaluations.

· Resolve customer service issues.

· Coordinates and expedites customer inquiries to other departments.

· Provide detailed documentation in-house and to customer.

• Perform a range of technical work activities at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Troubleshoot Windows and Networking Appliances  

Requirements

• GED or High school diploma required.
• Two years of Customer Service Experience required.
• Appointment setting experience preferred
• Clear diction, kind tone, and friendly phone voice is a must.
• Excellent customer service skills (i.e. demonstrate empathy, respect, knowledge, and a willingness to help).
• Must be organized, detailed, committed to meeting deadlines, and able to multi-task.
• Uphold company standards by communicating with our customers in a professional manner always.
• Ability to identify and prioritize requests that may need immediate attention.
• Must be able to work well in a team environment and possess good time management skills.
• Strong knowledge of Microsoft Windows 10 and 11 & Microsoft Office.
• Networking Skills

EEO Disclaimer:

RC Security Consulting Inc., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This located in Allen, TX and in an office environment.

RC Security Consulting Inc.,provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.'
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Work Remotely

• No

Work Location: One location

Job Type: Full-time

Pay: $15.00 - $20.00 per hour Based on Skill level

Benefits:

• Dental insurance: Company pays 50% of premium for Employee.
• Health insurance: Company pays 50% of premium for Employee.
• Paid time off
• Vision insurance: Company pays 50% of premium for Employee.

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person

Hiring Insights

Hiring 1 candidates for this role