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Form of workJob Description
Description
The Help Desk Support Technician will be responsible for providing technical assistance and support related to hardware, software, and networking systems. As a Help Desk Support Technician, you will serve as the first point of contact for users seeking assistance and respond to inquiries, troubleshoot technical issues, and maintain a high level of customer satisfaction.
Key Responsibilities
•Utilize strong communication and problem-solving skills to provide technical assistance to diagnose and resolve hardware, software, and network related issues.
•Provide timely and effective support to users via phone, in-person requests, and the Help Desk ticketing system.
•Guide users through troubleshooting steps to resolve hardware, software, or network issues.
•Log, prioritize, and track support requests using the Help Desk ticketing system.
•Monitor and manage the resolution of open tickets within established service level agreements (SLAs).
•Collaborate with other IT team members to escalate and resolve complex technical issues.
•Install, configure, and update software applications to ensure optimal performance and security.
•Conduct routine maintenance and updates on computer systems and peripherals.
•Coordinate with vendors for hardware repairs or replacements under warranty.
•Develop and update documentation and guides for common technical issues.
•Conduct training sessions with users for basic technical issues.
•Ensure compliance with IT security policies and procedures.
•Must have the physical and mental stamina to stand, walk, lift, and adjust to the noise and lighting of the manufacturing environment.
•Other duties as assigned and not limited to just the above.
Key Requirements
•Excellent problem-solving and communication skills.
•Customer-oriented with a patient and positive attitude.
•Efficient time management skills to handle multiple tasks concurrently.
•Strong knowledge of desktop operating systems, software applications, hardware, and networking components.
•Experience with software installation, configuration, and updates.
•Proficiency in using remote desktop tools for assistance.
•Understanding of IT security principles and best practices.
•Willingness to learn and stay up to date on industry trends.
•Ability to conduct training sessions with users and create training materials.
•Experience collaborating with hardware and software vendors.
•Practical experience troubleshooting and resolving technical issues.
•Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft, or others are desirable.
•Commitment to continuous professional development.
Education Level
Associates or equivalent
Experience Level
1-2 years
Benefits
• Health/Prescription Coverage
• FSA or HSA
• Dental
• Vision
• Life Insurance
• Company-match 401(k) Plan
• Vacation/Sick/Paid Holidays
*All benefits start on date of hire
Physical Requirements
•Prolonged periods of sitting at a desk and working on a computer.
•Must be able to lift up to 25 pounds at times.
The Help Desk Support Technician will be responsible for providing technical assistance and support related to hardware, software, and networking systems. As a Help Desk Support Technician, you will serve as the first point of contact for users seeking assistance and respond to inquiries, troubleshoot technical issues, and maintain a high level of customer satisfaction.
Key Responsibilities
•Utilize strong communication and problem-solving skills to provide technical assistance to diagnose and resolve hardware, software, and network related issues.
•Provide timely and effective support to users via phone, in-person requests, and the Help Desk ticketing system.
•Guide users through troubleshooting steps to resolve hardware, software, or network issues.
•Log, prioritize, and track support requests using the Help Desk ticketing system.
•Monitor and manage the resolution of open tickets within established service level agreements (SLAs).
•Collaborate with other IT team members to escalate and resolve complex technical issues.
•Install, configure, and update software applications to ensure optimal performance and security.
•Conduct routine maintenance and updates on computer systems and peripherals.
•Coordinate with vendors for hardware repairs or replacements under warranty.
•Develop and update documentation and guides for common technical issues.
•Conduct training sessions with users for basic technical issues.
•Ensure compliance with IT security policies and procedures.
•Must have the physical and mental stamina to stand, walk, lift, and adjust to the noise and lighting of the manufacturing environment.
•Other duties as assigned and not limited to just the above.
Key Requirements
•Excellent problem-solving and communication skills.
•Customer-oriented with a patient and positive attitude.
•Efficient time management skills to handle multiple tasks concurrently.
•Strong knowledge of desktop operating systems, software applications, hardware, and networking components.
•Experience with software installation, configuration, and updates.
•Proficiency in using remote desktop tools for assistance.
•Understanding of IT security principles and best practices.
•Willingness to learn and stay up to date on industry trends.
•Ability to conduct training sessions with users and create training materials.
•Experience collaborating with hardware and software vendors.
•Practical experience troubleshooting and resolving technical issues.
•Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft, or others are desirable.
•Commitment to continuous professional development.
Education Level
Associates or equivalent
Experience Level
1-2 years
Benefits
• Health/Prescription Coverage
• FSA or HSA
• Dental
• Vision
• Life Insurance
• Company-match 401(k) Plan
• Vacation/Sick/Paid Holidays
*All benefits start on date of hire
Physical Requirements
•Prolonged periods of sitting at a desk and working on a computer.
•Must be able to lift up to 25 pounds at times.
