Help Desk Support

Job Type:Full-Time In Office

Title: Helpdesk Support

DUTIES:

• Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software.
• Capture end-user, associated problem information, and create a ticket in the Help Desk Ticket management system.
• Manage Help Desk tickets in a timely manner, including creation, follow-up, and closure.
• Respond to customer issues via phone, email and computer chat.
• Escalate issues to the next IT tier with the next level of difficulty.
• Answer calls/messages from the IT on-call phone and assist in after hours support for urgent matters.
• Conduct new employee orientation training on NextGen.
• Create, modify, and delete NextGen user logins and apply appropriate rights/restrictions for all NextGen logins

JOB REQUIREMENTS:

• Applicants must have a minimum 2 years’ experience working in a Help Desk environment.
• Excellent oral communication skills, detail-oriented ability to diagnose and resolve basic computer technical issues.
• NextGen Medical software and/or Medical IT experience is a plus but not required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Fort Worth, TX 76107: Relocate before starting work (Required)

Work Location: In person