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Form of work
SalaryPre-Requisites (Requirements):
· 1+ years of experience in customer service at a branded hotel preferred
· High School diploma or equivalent of the same
· Must display professionalism and have characteristics of honesty and trustworthiness
· Must have excellent attendance and be punctual
Work Environment & Context:
· Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
· Must be able to stand for eight hours, bend, stretch, and reach
· Work schedule varies and may include occasionally working on
Holidays, weekends, and evenings. Long hours sometimes required
· Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities:
Knowledgeable in:
· Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
· Frequent Stay Program
· Reservations procedures including cancellations and “walking” guest
· Phone etiquette and answering procedures
· Be able to answer inquires of local shopping, dining, entertainment, and travel directions
· Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
· Manager on Duty functions when necessary or as scheduled
Skills:
· Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
Abilities:
· Multi task, detail oriented, remain service centric
· Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
· Manage time effectively
· Assist with guest issues with professionalism maintaining hospitable attitude.
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Essential Functions:
· Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
· Promote and sell services/amenities of the hotel.
· Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
· Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
· Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
· Check all credit cards for validity before the end of the shift.
· Learn and utilize PMS, if applicable.
· Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
· Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
· Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
· Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
· Have a thorough working knowledge of emergency procedures.
· Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
· Report any unusual occurrences or requests to the manager.
· Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
· Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
· Utilize Service Recovery Log and other necessary communication logs from shift to shift.
· Meets and exceeds guest expectations by providing service and teamwork
· Other duties as assigned or as indicated on letter of offer.
Positions for Possible Future Advancement:
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may qualify to be promoted to a Guest Service Manager.
Job Type: Part Time or Full-time
Job Type: Full-time
Pay: $12.50 - $13.50 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
