Guest Services Representative (Concierge) "Children's Perioperative Services"

Job Description Summary

Guest Services Representative (Concierge) "Children's Perioperative Services"

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000570 CHS - OR / Procedure - 2 & 3 (SJCH)

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Supervises and coordinates the daily operations of the department. Acts as a professional role model to promote and resolve the needs of the patient, family and visitors in a caring, sensitive and responsive environment. Assists with orientation, scheduling training, and daily supervision of the Guest Relations Representative and Specialist staff. Works closely with the management team to develop and implement inter-departmental programs for enhanced customer satisfaction. Assists with the education and implementation of all Joint Commission, DHSR, Health Department, System, Medical Center and departmental standards as they apply to the Guest Relations Program including personnel files, annual in-service education and training, reports and documentation. Assists with surveys, visits and inquiries. Participates as an interdepartmental/intradepartmental liaison, serving on hospital and community committees to promote the satisfaction of the patient, family and visitors and quality assurance. Responsible to promote a safe environment and perform all work related responsibilities in a safe manner.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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