Guest Services Representative (Concierge)

Job Description Summary

Under the supervision of the Patient Experience Manager the guest assistant will greet, assist, direct, escort patients to the proper location and gather specific patient information as directed.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004880 ORBG - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

36

Work Shift

Job Description

Essential Functions

1. Assists in answering incoming phone calls to the waiting area.

2. Provides verbal reassurance and explanation to patients/families as necessary, treating them with respect and dignity.

3. Maintains frequent contact (at least every 30 minutes; more frequently as indicated) with all patients waiting to be seen in the Emergency Department. If the patient perceives any change in his/her medical status, this information will be immediately relayed to the triage nurse or clinical coordinator.

4. Acts as a liaison between family members and the Emergency Department staff by establishing a contact person and by assisting the family with any requests or problems they may have and explaining where the patient is in the ED process.

5. Assists in obtaining wheelchairs in order to transport patients from the parking lot to the Emergency Department. Assist patients from vehicles to an appropriate method of transport with the assistance of clinical staff as needed.

6. Maintains cleanliness of triage area Emergency Department waiting area and restroom. Notifies housekeeping of needed services when necessary.

7. Maintains confidentiality regarding all patients.

8. Performs miscellaneous and other related duties as assigned.

Regularly exposed to contagious diseases. Will have contact with patients under a wide variety of circumstances. Exposed to unpleasant elements including accidents, injuries and illnesses. Subject to varying and unpredictable situations. Must be able to handle emergency or crisis situations.

Additional Job Description

Education

High School Diploma or equivalent. No prior experience is required. Must be able to read, write and follow written and verbal instructions. Must possess a high level of interpersonal skills enabling one to gain cooperation, effectively interact with patients, visitors, physicians and hospital staff.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees