Full Time Service Coordinator (First Shift)

Jackson Interfaith Shelter Mission and Core Values:

Seeking to put God's love into action, Jackson Interfaith Shelter provides temporary shelter and other essential resources to people experiencing homelessness or poverty. We do this through our core values of hope, dignity, love, partnership, stewardship and excellence.

General Summary:

The First ShiftService Coordinator is a pivotal part of the Interfaith Shelter team! If you have a heart to invest in and care for those experiencing homelessness and food insecurity, this role will give you the opportunity to be hands on in supporting individuals and families by setting the tone and atmosphere through each interaction and task you do. We are currently seeking a Full Time Service Coordinator (First Shift). Position offers competitive pay, based on experience, along with many Full Time benefits. Some weekend hours will be required. Availability for covering additional shifts on second and/or third shift as well would be helpful, but not required.

Essential Functions:

• Model the mission and core values of the Jackson Interfaith Shelter.
• Serve as the first point of contact for individuals and families seeking shelter; conduct diversion, initial screening and intake process.
• Maintain and promote a cooperative, collaborative environment in alignment with the philosophy and policies of JIS.
• Model excellent customer service; receive shelter phone calls; greet guests; complete proper documentation of incidents, attendance, and services provided; and model a positive attitude to all staff, clients and volunteers.
• Assist with meal services as necessary, which may involve helping within the kitchen and pre- and post-meal set-up.
• Maintain thorough and accurate records, files, correspondence, and incident reports.
• Build and maintain healthy, productive professional relationships with clients and safeguard client confidentiality, per the Homeless Management Information System requirements.
• Facilitate and model for client’s positive interactions including problem solving, mediation, crisis intervention, and de-escalation.
• Ensure compliance with all shelter policies to maintain a positive living environment for all.
• Attend regular staff meetings and represent Jackson Interfaith Shelter in a positive way.
• Attend and complete trainings required by Jackson Interfaith Shelter (HMIS, CPR & First Aid, food safety, de-escalation, Adverse Childhood Experiences, etc.).
• Assist with the daily upkeep of the facility to ensure a welcoming, clean and safe environment. Ensure regular cleaning and preparation schedules are maintained by utilizing the shift checklist.
• Maintain thorough records and receipts of all monetary and in-kind donations.
• Assign and facilitate daily duties for clients, and community service workers, as needed.
• Other duties as assigned.

Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Helpful Qualifications:

• High School Diploma or GED required, college experience preferred
• Understanding of mental health related issues, substance use disorders, and domestic violence
• Understanding or history of work with persons experiencing homelessness
• Experience working within a 24/7 human services program (e.g. Homeless Shelter, Domestic Violence Shelter, or Residential Treatment Program)
• Knowledge of community resources in Jackson County, Michigan

Physical Requirements/Working Conditions:

• Ladder climbing
• Lifting up to 50 pounds without assistance
• Bending, reaching performing repetitive motions
• Standing and walking for up to 8 hours

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.

Equal Employment Opportunity & ADA Compliance:

Jackson Interfaith Shelter provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, arrest and conviction record. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Jackson Interfaith Shelter will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result.

Position subject to background check.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift
• Morning shift

Application Question(s):

• Do you speak any languages besides English?
• Have you ever been convicted of a felony-level CSC (Criminal Sexual Conduct)?

Education:

• High school or equivalent (Preferred)

Work Location: In person