Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator is responsible for providing quality Customer Service to Eastbrook Home’s homeowners, vendors, and contractors. The position is a liaison between the homeowners and the company. The Customer Service Coordinator will provide excellent communication in a professional customer-centric manner.

Essential Responsibilities:

• Responds to customer inquiries via phone, email, text, chat, and in-person with patience, empathy and in a timely and professional manner.
• Proactively provides process and product information to customers using positive language and recommendations.
• Schedules 30, 90, annual warranty appointments, any other necessary appointments and coordinates and schedules team walks.
• Maintains customer communication and records of customer interactions with details of inquiries, complaints, or comments within Salesforce.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Responds and resolves customer complaints and issues by problem solving and then communicating action steps to resolve the issues.
• Provides customers with updates and information on outstanding inquiries and follows-up to ensure completion.
• Evaluates customer feedback, implements changes, and streamlines processes to improve the customer experience.
• Responds to requests regarding historical selections and building information.
• Provides management with detailed reports on the number and types of inquiries and work orders submitted.
• Performs other related duties as assigned.
• Associates degree or equivalent work experience

Eastbrook Homes will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, height, weight, disability, or genetic information that is unrelated to the person’s ability to perform the duties of a particular job or position, misdemeanor arrest record or marital status.

About Eastbrook Homes:

Since 1967, Eastbrook Homes has led the way in developing high-quality, affordable homes in people friendly neighborhoods. Over the years, we’ve built thousands of single-family homes, attached condominiums and luxurious villas. Our work environment is one of dedicated employees and team oriented fun departments. Eastbrook provides a robust healthcare program, 401(k) plan with a generous match, paid vacation and sick time.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Work Location: In person