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Form of work
SalaryRCC Business IT is expanding our team, looking for our next IT Service Coordinator Assistant. Let’s unlock your potential and find ways to help reach each other’s goals! If you enjoy helping people with their IT needs in a quality-driven, team-oriented environment where process, precision and follow through are key, we have the ideal position for you!
Job Description
This position is to assist with service coordination and service management.
You would be assisting Our Service Coordinator who responsible for:
- Scheduling all IT requests from many different sources including but not limited to phone, email, website request, help desk tickets, and more.
- Providing excellent customer contact on service scheduling, pricing, and the status of jobs.
- Assist with Managed Services (MSP), performing or delegating any necessary work. Monitors and maintains all open service orders
- - in-house, onsite, and others. Follows up with employees and customers as necessary.
- Monitors and manages the RCC Help Desk System, assigning tickets and verifying timely closures.
- Ensures the proper and complete handling of purchase requisitions, inventory items, and customer service orders.
- Performs the duties of Inventory Control Person.
- Maintains a well-groomed, professional appearance appropriate for the position and situation in which the Service Coordinator may be involved.
Opportunities
Overlap with Accounting, HR and Sales will all be available to the right candidate. Providing growth paths in all of these directions.
This position has high potential to move from part time to full time employment.
