| Company | Pci Municipal ServicesSee more |
 Address | Ann Arbor, MI |
 Form of work | Full-time |
 Salary | $21 an hour |
| Category | Information Technology |
Job description
- Provides service to parkers with how to utilize Parking Access Revenue Control PARCS equipment including but not limited to pulling a ticket and paying for parking.
- Provides service to parkers with way finding.
- Assists union staff with daily job selection based on seniority.
- Maintains and updates parking stall inventory in Smart Park TIBA software.
- Assist customers remotely with gate and ticket issues as needed.
- Maintains detailed record of tasks, events, and happenings in shift report to include but not limited to customer calls, assigned tasks and completion, attendance, equipment issues, remote monitoring calls, and supply requests.
- Assists management with dispatching staff to specific locations and tasks.
- Issues codes to cashiers for parking ticket exceptions as needed.
- Ensure Parking, Access, Revenue, Control, System (PARCS) equipment is functioning properly at all times.
- Trouble shoot PARCS issues with urgency with a high focus on minimizing downtime, lost revenue, and focus on customer service.
- Provide change to cashiers.
- Count down change fund daily.
- Schedule and coordinate regular revenue collection and change refill for pay stations in compliance with company policy.
- Regularly operate intercom system, phones, and CCTV/DVR.
- Communicate regularly and as needed with key stakeholders both verbally as well as email.
- Other duties as assigned.
- Plan and prioritize workload effectively.
- Maintain updated knowledge of tools and equipment.
- Develop quality working relationships.
- Adaptable to change and learning new skills.
- Attention to detail and delivering quality.
- Ability to multitask and work under pressure.
- Focus on safety and delivering stakeholder value.
Refer code: 8920155. Pci Municipal Services - The previous day - 2024-04-07 06:05
