Front Office Receptionist

Who we are:
Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction
What you will do:

• Welcomes patients and visitors by greeting them in person or on the telephone and answering and referring inquires.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery as compared to schedule and reminding provider of service delays.
• Comforts patients by anticipating their anxieties, answering patient's questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information on every patient, every visit.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting and expediting third party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level. Anticipates needed supplies, places, and expedites orders for supplies and verifies receipt of supplies and scheduled service.
• Completes various census reports and assists with urine screens.
• Helps patients in distress by following office policies.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures and reporting needed changes.
• Any and all duties as assigned by Program Director.

Who you are:

• Strong verbal and written communication skills
• Professional appearance and demeanor
• Proficient with Microsoft Office Suite/Windows Operating System
• Learn and efficiently operate Electronic Medical Record Platform
• Service orientated
• Preferred experience in a medical office setting
• The ability to travel to other clinics within the Chicagoland metro area
• Full time position (40 hours per week) with rotating Saturdays and evening shifts required

Benefits Available to you:

• Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance
• CEU reimbursement and paid time to complete required CEUs for your licensure requirements
• Licensure Fee Reimbursement
• Paid Vacation and Sick Time
• Closed major holidays

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!