Front Office Coordinator And Lead Scheduler

Front Desk Coordinator and Lead Scheduler for Imaging Center

Job Summary: A locally owned and operated imaging center that puts the heart back in healthcare and takes good care of their patients. Kindness, compassion and courtesy are paramount in this job.

Responsibilities include, but are not limited to, greeting patients and processing all patient paperwork efficiently, escorting patients to exam rooms as needed, answering all incoming phone calls, scheduling of same day or STAT exams in coordination with technologists, and working effectively with all members of the radiology team.

Knowledge and Abilities:
Proficient in typing and filing

Insurance Verification --helpful but not required

Competent in the use of office equipment and computers

Duties Include but not limited to:
1. Welcomes and greets all patients and visitors, in person or over the phone

2. Must demonstrate strong communication and interpersonal skills

3. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

4. Responsible for keeping the reception area clean and organized

5. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

6. Insurance Verification – must be able to retrieve insurance pre-authorizations prior to patient coming for their appointment

7. Facilitates patient flow by notifying patients' arrival, being aware of delays, and communicating with patients and clinical staff

8. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

9. Implement patient confidentiality by making sure protected health information is secured and locking the computer before leaving it unattended

10. Confirms all appointments in a timely manner

11. Possess accurate judgment, especially handling charges and dealing with patient accounts

12. Responsible for collecting payment prior to exams as applicable, keeping accurate log of payment and accurate daily batch of credit card receipts.

13. Performs other duties as assigned by Management

Minimum Qualifications
Required Education: High School Degree

Licensure: None

Previous Experience: 1-2 years of experience as a receptionist or clerk in a medical environment

Language: Bilingual is a plus

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Paid time off
• Uniform allowance

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• 12 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• No weekends
• Overtime

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Required)

Ability to Commute:

• Austin, TX 78705 (Required)

Ability to Relocate:

• Austin, TX 78705: Relocate before starting work (Required)

Work Location: In person