Dual General Manager - Ihg

Job Summary

Administers and directs the overall operations of two (2) select-service IHG hotels with emphasized focus on direct sales efforts. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Leisure Hospitality Management. (IHG experience preferred - not an entry level position)

Principal Activities & Responsibilities

• Responsible for promoting the LHM core values: Honesty, Personal Integrity, and Team before Self.
• Required to work a minimum of 40 hours/week; schedules are determined of need and occupancies of hotels.
• Required to maintain “on-target” performance on Owner’s Scorecard – IHG Winning Metrics.
• Collaborate with Regional Rooms Director in management of Housekeeping/Rooms Teams.
• Approach all encounters with guests and Associates in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with standards; punctual, maintain shifts and cover for absent/call-in shifts when needed.
• Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service, via written communication and/or phone calls.
• Monitor service trends by speaking with guests, reviewing guest comments (online or comment card), and guest tracking information to ensure brand and Leisure Hospitality Management service standards are achieved.
• Responsible in selection, training, counseling, and motivating of hourly Associates.
• Strict adherence and enforcement of our code of business conduct; provides disciplinary action when needed.
• Direct all Associates in ongoing use of brand standard Training Programs; provides Associates with tools they need to perform their jobs.
• Participate and conduct weekly Leadership Team meetings; promote LHM teamwork culture continuously.
• Maintain inventory control of supplies needed for day-to-day hotel operations. include managing product orders.
• Ensure effective departmental communication and information systems through brand standard required logs or software.
• Responsible for sanitation standards via monthly inspections of (minimum) 25 guest rooms, public areas, grounds, storage/work areas, and all kitchen areas.
• Ensure that preventative maintenance programs are completed on schedule and meet brand and LHM quality standards.
• Assist in the implementation and execution of revenue programs to ensure that hotels’ room occupancy, average daily rate, and RevPAR objectives are met; participate in revenue strategy calls.
• Remain current on room rates, room availability and emergency procedures.
• Understand competitive market conditions and communicate information to Sales Team.
• Represent hotels in the market and develop relationships with Key Accounts.
• Responsible for collection of account receivable ledgers (aka “Aging Accounts”).
• Prepare designated weekly and monthly administration tasks requested by LHM.
• Ensure proper communication and teamwork are continuous with sister properties.
• Maintain appearance standards as outlined in departmental LHM policies.
• Perform “Manager on Duty” responsibilities as required.
• Other duties may be assigned.

"OFFICE GMs" NEED NOT APPLY

Job Type: Full-time

Pay: $72,800.00 - $84,800.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Tulsa, OK 74133: Relocate before starting work (Required)

Work Location: In person