Front Office and Scheduling Coordinator

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator and scheduler. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients.

Supervisor: Front Office Team Lead, Front Office Manager

Supervisory Responsibilities: None

Major Responsibilities/Tasks:

• Answer and screens telephone calls in a courteous manner and record messages for physician and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients and ensure all registration forms are complete, complete insurance verification as needed. Discuss insurance with patients as needed
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Process insurance and claims in an accurate and timely manner.
• Prepare insurance forms and associated correspondence.
• Verify account balances for accuracy, provide information to patients regarding unpaid balances.
• Follow up with insurance companies/internal departments to ensure that prior authorizations and other requirements are met in accordance with the treatment plan for patients.
• Document records in appropriate sections of patient charts and keeps patient charts in proper order.
• Prepare patient charts in advance and complete patient charts when final.
• Transcribe letters and create forms as needed.
• Data entry of office visits, consults, and surgery including ICD-10 and CPT coding.
• Prepare patient information /records and forward to requesting party after receiving appropriate consent to release medical records.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of Front Office.
• Maintain patient confidentiality.
• Perform other related duties as requested or assigned.

Qualifications:

• High school diploma or equivalent required; associate's degree preferred.
• Proficient in using phone systems and other office equipment.
• Strong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and Word
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in all work performed.
• Ability to multitask in a fast-paced environment while maintaining professionalism
• Previous experience in a medical office setting required
• Knowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accounts
• knowledge of HIPAA Law

If you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.

Job Type: Full-time

Pay: $20.33 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Frisco, TX 75034: Relocate before starting work (Required)

Work Location: In person