Front Office Administrator

Job Title: Front Office Administrator

The Medical receptionist's primary responsibility is to professionally manage the patient process through the administration of the Front Office. The ideal candidate would be someone with a high level of organizational skills, experience in a mental health setting, able to multitask, is detail oriented, and has great communication skills.

Compensation: $15.25-17.85 per hour, based on experience.

Job Type: Full-time and Part-time

Benefits: Paid Time off, 401(K), 401(K) matching, wellness program, flexible schedule

Responsibilities:

• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and patient balances.
• Answer telephone and schedule appointments for new and recurring patients based on provider's availability. Follow up on client requests.
• Verify patients' insurance eligibility and benefits through all insurance carriers to include pre-authorization requests.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and database according to HIPPA regulations and by ensuring information is up to date.
• Makes phone calls to existing and new patients as indicated.
• Maintains orderly appearance of reception and front desk areas.
• Opening and closing office protocols
• Performs additional duties as assigned.

Qualifications:

· High School diploma or equivalent is required.

· Three (3) years previous medical or general office experience

· Five (5) years’ previous customer service experience

· Knowledge of HIPAA compliance standards -Certification a plus

· Must be well organized and able to multitask efficiently.

· Must be flexible and adaptable.

· Must have the ability to communicate effectively in English.

· Must be proficient in MS Office and have effective computer skills.

· Must be proficient in online platforms for EMR and website and social media platforms.

· Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.

EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Ironwood Center will be based on qualifications and job-related abilities. The Ironwood Center does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. The Ironwood Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

The Ironwood Center provides psychotherapy services dedicated to providing quality care and services to children, adolescents, and adults. Our mission is to provide evidence-based treatment to overcome challenges, solve problems and achieve balance. We are passionate about our work and are seeking like-minded individuals to join us.

To Apply: To apply, please email a cover letter of interest and resume including professional references to

Job Types: Full-time, Part-time

Pay: $15.25 - $17.85 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No nights
• No weekends

Ability to Relocate:

• Maumee, OH 43537: Relocate before starting work (Required)

Work Location: In person