Office Administrator Ii

Office Administrator II

About the Company:

At Midwest Retail, we care about what we do. We are not just one of the largest, multi-brand store fixture distributors in the country—we are a collaborative, inclusive, and supporting environment where each of our employees' input is truly valued and encouraged. After 27 years, we have learned that the success of our employees results in success for our customers, and we work hard to treat every individual not like a number but as a valued member of our team. Midwest Retail stands out because of our culture and core values. Professionally, we value integrity, dependability, honesty, and teamwork. On a personal level, we are looking for people who are coachable and disciplined, with a devotion to self-improvement, efficiency, and family. By working for us, you will have an opportunity to drive our one-of-a-kind company forward and impact its future for years to come. Join us today!

Job Description:

We are seeking a proactive and detail-oriented Office Administrator II to join our team. The Office Administrator II will play a crucial role in ensuring the smooth operation of our office by handling a variety of tasks including administrative, clerical, and logistical duties. The ideal candidate will be highly organized, possess excellent communication skills, and have the ability to prioritize tasks effectively.

Responsibilities:

• Answer phones and direct calls appropriately.
• Assign incoming requests from the Info folder and CRM tab to the appropriate salesperson.
• Manage freight invoices.
• Process Customer and Web orders efficiently.
• Handle shipping procedures for outside sales team orders.
• Supply orders, meeting and event arrangements.
• Customer Service; EDI, shipping notifications, tracking inquiries.
• Handle Tax Exemption requests.
• Send out Trade Reference Requests for credit-seeking customers.
• Create Receiving Shipment Procedure packets and manage printer supplies.
• Conduct collections for past due accounts and manage AR inbox correspondence.
• Handle ad-hoc tasks as needed.

Qualifications:

• High school diploma or equivalent; associate degree or relevant certification preferred.
• Proven experience in office administration or related role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: $20.75 - $21.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person