Front Desk Receptionist - Office & Admin Specialist

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At the DNR, we are committed to the conservation and management of the state's natural resources for outdoor recreation, economic development, and a sustainable quality of life. Apply with us and find your path.
Job Details
Working Title: Front Desk Receptionist
Job Class: Office and Administrative Specialist
Agency: MN Department of Natural Resources

• Who May Apply: Open to all qualified job seekers
• Date Posted : 12/15/2023
• Closing Date : 01/04/2024
• Hiring Agency/Seniority Unit : Department of Natural Resources
• Division/Unit : Operations Services Division/ OSD MR Facilities
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $18.28 - $23.95 / hourly; $38,168 - $50,007 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206- Clerical / AFSCME
• Work Area : Operations Services Division
• FLSA: Non-Exempt
• Telework Eligible : No
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
The DNR is seeking to fill a full-time, permanent Front Desk Receptionist position at the Central Office in Saint Paul, MN. The position exists to provide security, service, information, and direction to the general public and employees of the DNR. This position will provide clerical and administrative support for the Buildings and Sustainability program as needed. This position will ensure and monitor security requirements of the Front Lobby space, as well as assisting with data entry and maintenance of the DNR building access program. The Front Desk Receptionist will serve as the primary contact for the Front Desk, greeting guests, and answering phone calls and email. Responsibilities include but are not limited to:

• Provide administrative and clerical support to the Buildings and Sustainability (BAS) program. Incumbent will provide excellent customer service to both internal and external customers at a professional level.
• Assists with managing employee, vendor, and visitor access to the Department of Natural Resources in accordance with the security policy. This includes processing card access requests and coordinating signatures for access approvals along with some reporting. Incumbent will also support and assist with security involving the Central Office.
• Respond to lobby guests, telephone, email, and walk-in inquiries using a friendly, welcoming demeanor, voice, and best in practice customer service skills. Provide answers to guest inquires including parking and gift store questions. Redirect guests to the License Center and Information Desk with business and information requests. Resolve common employee questions including parking, shuttle schedule, building issues, conference rooms, mother's rooms, and guest notification inquiries.

Qualifications
Minimum Qualifications

• Knowledge of customer servicepractices and principlessufficient to represent the department in a courteous, friendly, helpful, and professional manner in personand over the phone.
• Communication skills sufficient to evaluate internal and external customer needs, gain the customer's trust, put them at ease, manage stressful situations, and ensure that all customer questions are answered.
• Interpersonal skills sufficient to tailor communication styles to the situation, to interact in a calm, thoughtful, and professional manner, and to quickly establish positive connections.
• Data entry skills sufficient to enter customer information into a word document or spreadsheet.
• Skill in software programs such as Microsoft office and Excel, sufficient to review and maintaincalendars for staff and meeting rooms.
• Ability to communicatesufficient to clearly understand and be understood in person, in writing, and via phone interactions with customers.
• Ability to identify staff and visitors moving within the building, including the ability to recognize and recall someone on a deny entry list or to request return of a temporary badge from a visitor departing without dropping the badge off.

Preferred Qualifications

• One (1) yearof customer service experience working as a Front Desk Receptionist.
• One (1) yearof experience working as a security guard position, with public reception duties.
• One (1) year experience with standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect/save documents and information.
• Demonstrated experience with managing a calendar and scheduling meetings/appointments in Microsoft Outlook.
• Typing and word processing skills sufficient to complete advanced administrative tasks and ensure documents and records are complete, accurate, and current.
• Experience working with security measuresand security access controls and software.
• Knowledge of DNR programs and activities.

Additional Requirements
There are no driving duties.
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:

• Conflict of Interest Review
• Criminal History Check
• Education Verification
• Employment Reference / Records Check
• License / Certification Verification

Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Anthony Todateat Anthony.Todate@state.mn.us or 651-259-5478 .
If you are an individual with a disability and need reasonable accommodation to assist with the application process, please contact the ADA Coordinator at ADA.DNR@state.mn.us . To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tava Cayo at chatava.cayo@state.mn.us .
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.