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SalaryPOSITION PURPOSE AND SCOPE:
This position will be the first point of contact for visitors and will also provide support to the Call Center Department. This position will be responsible for fielding incoming calls, greeting all visitors in a courteous and professional manner and performing administrative tasks and duties as assigned by the Call Center Manager.
ESSENTIAL RESPONSIBILITIES:
Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested.
EDUCATION/EXPERIENCE:
High school degree or GED with at least 1 year of reception experience.
SKILLS AND ABILITIES:
Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in the use of company telephones, ten-key calculators and computers, and have accurate typing skills
PHYSICAL DEMANDS:
Positions is required to sit, stand, walk, stoop, bend, reach and kneel occasionally; lift from 15 to 20 lbs occasionally.
WORK ENVIRONMENT:
Noise, dust, lighting, temperature and physical/ergonomic hazards are typically of those usually found in an office environment.
This position will be the first point of contact for visitors and will also provide support to the Call Center Department. This position will be responsible for fielding incoming calls, greeting all visitors in a courteous and professional manner and performing administrative tasks and duties as assigned by the Call Center Manager.
ESSENTIAL RESPONSIBILITIES:
- Greet and welcome all visitors in a courteous and professional manner.
- Answers, screens and directs phone calls to staff and takes messages.
- Keep track of visitor logs and ensure visitor protocols are followed.
- Assist call center in administrative tasks, including mailings, welcome letters, etc
- Meters all outgoing mail.
- Coordinates employee orders for pickup.
- Orders office and kitchen supplies for departments.
- Maintains a clean and safe work area.
Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested.
EDUCATION/EXPERIENCE:
High school degree or GED with at least 1 year of reception experience.
SKILLS AND ABILITIES:
Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in the use of company telephones, ten-key calculators and computers, and have accurate typing skills
PHYSICAL DEMANDS:
Positions is required to sit, stand, walk, stoop, bend, reach and kneel occasionally; lift from 15 to 20 lbs occasionally.
WORK ENVIRONMENT:
Noise, dust, lighting, temperature and physical/ergonomic hazards are typically of those usually found in an office environment.
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