Shepherd of the Valley is a Christian not-for-profit corporation governed by the basic Christian values of compassion, respect, dignity, spirituality, integrity and quality. Working for Shepherd of the Valley is not just a job, it's a calling.
- Shepherd of the Valley has provided peace of mind for Mahoning Valley families and their loved ones since 1972.
- Shepherd’s Overall Quality Ratings exceed county and statewide averages
- We are a healthcare community offering short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living and home health care services.
Responsibilities
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors with a customer service friendly attitude, determines nature of business, and announces visitors to appropriate personnel.
- Ensures all job candidates appropriately register.
- Updates appointment calendars.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Sells meal tickets and stamps.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- In facilities where required, answers emergency calls and communicates with independent residents on a daily basis and maintains a communication log.
- Assists in Nursing dept. as a Hospitality Aide.
Qualifications
The ideal candidate will be professional, energetic customer service oriented, be able to multi-task, and have knowledge of Microsoft Office products.
- High School Graduate or GED Equivalent
- Strong customer service skills
- Excellent interpersonal and organization skills
- Professional attire and demeanor
- Knowledge of Microsoft Office products.
- 1 year of clerical experience in a long term care setting preferred
- Annual Performance Reviews
- Insurance - Medical, dental, eye and prescription drug coverage are available to eligible employees. SOV offers a fully paid $10,000 life insurance benefit.
- Flexible Spending Plan - SOV offers a flexible spending account that allows you to pay certain medical expenses as well as child care on a pre-tax basis.
- Paid Time Off - SOV employees begin accumulating paid time off (PTO) hours immediately.
- Paid Holidays - SOV recognizes 7 paid holidays; those who work a holiday are paid double time. In the third year of service all employees are paid for their birthday.
- Retirement - Employees are eligible to participate in SOV's 403(b) tax deferred annuity from their first day.
- Education Support - SOV's Professional Development Scholarship awards $1,000 each year to employees pursuing further education in their field.
- Additional Perks and Bonuses - SOV employees are eligible for discounts at local businesses. Employees of the month are recognized with a bonus. Recruitment bonuses for staff and residents are awarded. A quarterly wellness bonus is awarded for participating in a health and wellness check. After 3 years, employees receive an ongoing longevity bonus.