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Form of workMake an impact in your community through a career in health care!
Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status. Founded on February 25, 2002, we have 20 years of experience as a Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts.
Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.
Major responsibilities:
Minimum Qualifications:
We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!
Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status. Founded on February 25, 2002, we have 20 years of experience as a Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts.
Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.
Major responsibilities:
- Receives and directs incoming patients
- Provides excellent quality Behavioral Health Services
- Reviews and updates patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments and assists in managing Open Clinics
- Schedules patient appointments according to established protocol
- Provides coverage to Mental Health Medical Records as needed
- May also assist with Interpreting for Mental Health patients
Minimum Qualifications:
- High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
- Spanish language fluency and ability to be trained in Mental Health interpreting a plus
- Work experience in a similar Behavioral Health office environment preferred
- Knowledge of insurance regulations for Mental Health Services required.
- Knowledge of basic medical terminology and willingness to learn Mental Health terminology
- Computer skills for accurate data entry
- Ability to work independently
- Demonstrated interpersonal and teamwork skills required
- Demonstrated written and verbal communication skills in English
We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!
