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SalaryPosition Summary:
The Front Desk Receptionist/Scheduler will greet patients and visitors over the phone and in-person, optimize provider schedules and patient satisfaction with efficient scheduling, and serve as the primary point of entry for everyone entering the practice.
Duties & Responsibilities:
- Serve as the primary point of entry for all patients and visitors of the practice, greeting others in a friendly, professional, and efficient manner.
- Respond to patient and physician requests, such as medical records, filing, and other tasks given.
- Manage incoming and outgoing phone calls in a friendly manner to set the tone for the patient’s encounter and the expectations for the office.
- Schedule patient appointments appropriately to ensure smooth flow and cadence of the day and to decrease patient wait times.
- Ensure all requests are handled in a timely manner.
- Provide administrative support by assisting with the scanning, filing, and preparation of patient charts and records, telephone scheduling, mail/mail processing and other front/back-office functions as appropriate and necessary to practice operations.
- Follow proper opening/closing procedures as designated by the specific practice.
- Collect, enter, and maintain all patient demographic and insurance/payer information in an accurate and detailed manner.
- Respond accurately and promptly to all requests to verify, correct, or update such information as required by the practice, Avina Women’s Care, and insurance/payers as appropriate.
- Strive to meet all practice and Avina Women’s Care standards and policies for the collection of such payments and balances.
- Record all payment and service billing information accurately following all practice and Avina Women’s Care policies regarding cash control, daily balancing, charges, and payment postings.
- Always maintain professional and positive attitude and appearance.
- Display active commitment to the mission, vision, and values of Avina Women’s Care.
- All other duties as assigned.
Required Skills & Abilities:
- Personality and demeanor to deal with the public and work closely with a wide variety of employees and patients.
- Basic office skills such as typing, filing, and phone etiquette.
- Verbal and non-verbal communication skills to communicate with staff, patients, physicians, and visitors.
Required Skills & Abilities:
- Personality and demeanor to deal with the public and work closely with a wide variety of employees and patients.
- Basic office skills such as typing, filing, and phone etiquette.
- Verbal and non-verbal communication skills to communicate with staff, patients, physicians, and visitors.
Physical Demands:
- May require sitting at a desk and working on a computer.
- Must have good vision and hearing perception to view computer screens and discern telephone rings and conversations.
- Frequent bending, standing, reaching, twisting, and lifting up to 35 pounds.
- Able to move quickly to respond to patient and physician requests.
Education & Experience:
- High school diploma or equivalent required.
- Minimum 2 years medical reception preferred.
