Front Desk Receptionist

Job Description

The Front Desk Receptionist is responsible for providing a friendly, welcoming and efficient service to all Owners and their guests, in line with the R-Ranch in the Mountains® vision and values on customer satisfaction. The main purposes of the front office area’s staff are to respond courteously to Owners’ requests, play a part in the general running of the front office and help the Front Desk Manager maintain day-to-day operations.

Essential Duties

· Provides customer service to ranch owners, their guests, vendors, and contractors.

· Makes accommodation reservations collecting deposits; Check owners and guests in and
out; takes and accounts for any payments; completes store sales; updates gate access
cards; follows and administers Ranch policy and guidelines.

· May alter, change, and cancel reservations as well as take reservations requests.

· Promptly answers the phones, directs calls to the appropriate office or takes proper
action to answer questions or resolves issues to completion.

· Completes all transactions and settles the cash register at the end of shift.

· Maintains and stocks current forms, fliers, brochures, etc. needed for the front office and
may be asked to design signs, forms or fliers for the front office and other departments.

· Takes maintenance work order requests and RV move requests collecting all necessary
fees.

· May be asked to inspect owner’s golf carts for policy compliance, issuing current year
decals.

· Inspects Coggins reports for horses being brought to the ranch by owners.

· Ensure that all owners accessing the ranch are current with their Ranch account.

· Issues equipment and logs when owners use the activity center, theater room, any sports
equipment provided by the Ranch, or uses the RV storage key.

· Communicates issues with the appropriate department manager and attempts to resolve
issues which may develop during weekends or after normal office hours.

· Completes or assists in completing Incident Report Forms for any reported injury or
accident on the ranch grounds; includes names, dates, time, conditions, as well as any
witnesses and contact information; may request First Responders (911) if appropriate.

· Enter any new demographic information into the reservation system.

· Controls access to the ranch grounds requiring use of currently active gate cards and
following signing in by owners and their guests.

· Helps keep a complete and well-organized inventory of cabin and equipment keys.

· Maintains a thorough knowledge of current ranch policies and procedures; helps
communicate any recent changes to all ranch owners or guests that come to the
property.

· Help keep track of owner visits regarding the 14 or 21-day rules limiting owner and
guests stay on the property.

· Other duties assigned by the Front Desk Manager or Executive Director

Daily Activities and Responsibilities

· Customer Service

· Answer telephones

· Make, change, and cancel reservations.

· Complete all transactions throughout the day and post payments where necessary.

· Complete all check-ins, owner sign-ins and waiver liability forms.

Education and Experience

· High School diploma

· Basic computer skills

· Excellent Interpersonal skills

· Customer service experience preferred

· Cash management

Other Requirements

· Must be able to pass background and drug test

· Must have open availability; weekends and holidays required

Physical Requirements

· Required use of hands to type, handle or feel and reach with hands and arms

· May be required to stoop, kneel, crouch

· May occasionally be required to stand, walk, climb or balance

· Light work – exerting up to 25 pounds of force occasionally and/or up to 15 pounds of
force frequently or constantly to lift, carry, push,pull, or otherwise move objects.

· Vision requirements include color vision, the ability to adjust focus and close vision

· Must be able to speak and hear.

Job Type: Part-Time

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift

Work Location: In person