Front Desk Medical Receptionist

We are looking for a Full-TimeFront Desk Medical Receptionist for our busy, outpatient Physical Therapy Rehabilitation clinic in Port Orange!

As a Front Desk Medical Receptionist, you will be the first point of contact for our company. The responsibilities the Front Desk Receptionist include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, and cashiering. Additionally, this position performs routine clerical and administrative functions such as drafting correspondences, organizing and maintaining paper and electronic files, and providing timely information to callers.

Ideal candidates are customer service focused and able to handle multiple tasks throughout the day! Multitasking and stress management skills are essential for this position. This role may require working occasionally in different offices, so flexibility is a plus. Ultimately, the Front Desk Medical Receptionist's duties and responsibilities are to ensure the Front Desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Detailed Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Work at the reception desk, answer phones, greet and communicate with patients and providers.  
• Check-in patients and properly scan registration forms into the EMR.  
• Conduct insurance verifications, patient demographics verifications, and process payor authorizations timely. 
• Schedule patients based on incoming referrals and authorizations (including workers compensation, LOPs, and auto accident patient). 
• File and retrieve medical records/files.  
• Collect co-pays, deductibles, and past due balances from patients. 
• Perform daily closing batch/ balance merchant services to patient financial ledger. 
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management and other applications. 
• Make copies of correspondence and other printed material. 
• Answer telephones, take messages, and triage calls to appropriate individuals. 
• Set-up and maintain paper and electronic filing systems for records, correspondence and other material. 
• Complete forms in accordance with company procedures. 
• Schedule and confirm appointments for patients, customers, or supervisors, 
• Make every effort to assure all patient's needs are met in a friendly and comforting manner. 
• Assist patients with re-scheduling appointments and other scheduling issues. 
• Ensure reminder calls have been made and appointments are confirmed. 
• Complete tasks within the EHR as necessary. 
• Track patient no show and cancellations. 
• Create a culture of excellence for the team and deliver unmatched patient care. 
• Obtain and manage Authorizations and assist with tracking Plan of Cares. 
• Perform other duties as required.  

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

• High school degree; additional certification in Office Management is a plus

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person