Associate Cloud Engineer

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of “2023 America’s Greatest Workplaces.”

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes “Best Employer for Diversity 2022.”

Earning the 2023 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen. 

SUMMARY 

The Software Engineer provides cloud and identity support services to incidents and requests referred from the Fetch support team, and working with the cloud team to escalate issues as needed. A significant portion of this role involves writing scripts and code to help automate routine processes and troubleshoot existing automated processes. The Software Engineer must be familiar with Active Directory, Azure Active Directory, scripting, and have a customer service orientation. 

PRIMARY RESPONSIBILITIES

• Triage and resolve or escalate incoming support requests and incidents as referred by the Fetch support team.
• Provide timely and accurate cloud and identity support services at a Tier 1 or Tier 2 level. 
• Create or update scripts and runbooks used to automate cloud or identity services. 
• Update support documentation on the Fetch website to facilitate user self-service and Fetch agent first-call resolutions. 
• Collaborate with the cloud team on new technologies or to update work/support processes, as needed. 
• Cross-train with team members to expand knowledge and provide backup for critical skills on the cloud team. 

·  QUALIFICATIONS AND SKILLS 

MUST HAVE QUALIFICATIONS

• Practical experience supporting a large cloud environment, preferably in Microsoft Azure
• Development or coding experience and ability to learn new coding languages
• Strong customer service and communications skills (both written and verbal)
• Proven record of strong troubleshooting and problem solving skills
• Attention to detail and ability to work effectively with little direct oversight

NICE-TO-HAVE QUALIFICATIONS

• Experience configuring and troubleshooting a large Microsoft Azure environment
• Working familiarity with AWS or Google Cloud environments
• Bachelor's degree or equivalent

CULTURE AND BENEFITS

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

·       Medical/Dental/Vision/Life Insurance  

·       Health Savings Account contributions  

·       Paid holidays plus PTO  

·       401(k) plan & contributions  

·       Professional development and tuition reimbursement opportunities  

·       Charity contributions 

·       Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.