Front Desk Coordinator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Front Desk
   Greet new hires, candidates, clients, guests and vendors in a friendly and helpful
  manner. (daily)
   Employee access distribution and management. (weekly)
   Keep the reception, welcome and copy center space organized, stocked and clean.
  (daily)
   Provide support and backup to office assistant and day porter.
   Perform administrative/clerical tasks such as data entry, scheduling, arranging rooms,
  document organization, scanning and other project-based work, as needed. (weekly)
   Triage and forward phone inquiries to the appropriate teams in a timely manner. (daily)
   Tracks mail and packages in and out of HQ and sends communications. (daily)
   Manage Office Lost & Found (as needed)
  Office Operations
   Triage ServiceNow tickets, using metrics create reports that allow team to see progress
  of tickets, prepare information from ServiceNow tickets for Subject Matter Expert
  (SME), and general troubleshooting. (daily)
   Schedule external & internal meeting room reservations for Slalom Teams. (daily)
   Audit, and order office, kitchen, and restroom supplies for all Slalom floors. (monthly)
   Complete walkthroughs of common spaces to keep them tidy. (monthly)
   Liaise with executives, business leaders, operation teams and departments to be armed
  with up-to-date information for on-demand questions and requests. (hourly)
   Partner with the Real Estate Operations team to build and maintain property and
  vendor relationships. (daily)
   Provide support with building management, internal employees and vendors regarding
  facility-related asks and issues. (daily)
   Partner with members of Team Operations in coordination of new-hire and guest access
  to the building. (weekly)
   Provide executive support, as needed. (weekly)
   Support ad-hoc requests from Executive Leadership Team Executive Assistants
  s Vendor Relationships:
   Shipping (FedEx)
   Parking
   Office Supplies (Staples)
   Certified Mail (USPS)
   Property Management
  Other:
   Proficient using Microsoft Office Suite - Outlook, PowerPoint, Excel and Team.
   Strong foundation of administrative/office management experience.
   Passion for above and beyond customer service.
   Must be able to lift 50 pounds as part of daily operations.
   Other duties as assigned.

Qualifications:

• Must have a HS diploma
• At least three years of Front Desk Coordinator-related experience, or equivalent combination
  of training, education, and experience to provide necessary knowledge and abilities.
• Excellent Managerial skills and good communication skills.
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must work well under pressure with minimal supervision.
• Must be customer focused and display a professional demeanor. Ability to lift, push, pull, carry, and move items weighing 50 pounds
• Must have some flexibility to extend hours as needed.