Front Desk Clerk

On Trading Corporation is seeking an experienced Front Desk Clerk:

Front Desk Clerk shifts would include 7 am - 3 pm and 3 pm - 11 pm. Weekend and holiday availability is required.

Responsible for executing your position's responsibilities with great customer service while performing the following duties:

- Excellent communication, phone and computer skills.
- Ability to multitask and work well under pressure.
- Checking guests in and out.
- Assisting guests when needed and resolving guest issues.
- Responsible for guest safety and security during overnight hours.
- Balancing the daily numbers for the hotel.
- Making sure reports are put together and sent out to management.
- Excellent communication, phone and computer skills.
- Ability to interact effectively directly and by telephone with staff and guests of diverse ages, backgrounds, and interests.
- Flexibility to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.
- Ability to multitask and work well under pressure.
- Be able to work weekends and holidays and be flexible for a variety of shifts.
- Knowledge of the local area.
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Previous experience is a plus. Must be willing to work hard, show up on time and have a customer service oriented attitude. Maintain positive guest relations at all times.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person