Address$15 / hour
As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcome atmosphere while handling all guest services matters attending the registration desk and taking calls over the phone. By giving directions, make restaurant recommendations and information about the park, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:
- Create a memorable arrival and departure experience by being warm, friendly, hospitable, helpful and knowledgeable of the property offerings and area
- Guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
- Process cash and credit card transactions, balance shift work
- Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Cedar Fair parks!
- FREE tickets for friends and family!
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Positions are currently available for those who are 18 or older.
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- Charismatic attitude and spirit to serve.
- Ability to operate a computer and learn the property management system ( FOSSE).
- Previous hotel Front Desk experience required.
- Previous Marriott experience a plus.
- Ability to work as a team in a fast-paced environment.
- Ability to remain calm during emotionally charged situations.
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
- You!
