Front Desk /Call Center (Floater) - Travels To Matthews, Monroe , And Uptown

Very busy Ophthalmology office seeks experienced full time Floater for Front Desk/Patient Service Rep / Call Center for our office in Matthews, Monroe and Uptown locations. Must be central to Matthews and willing to travel to these locations as needed.

Our state of the art, private practice provides an extensive range of personalized eye care services to patients with emphasis on primary eye care, cataract and glaucoma surgery, lasik/refractive surgery, oculoplastics, and in office cosmetic procedures. Our doctors, along with our clinical team, are dedicated to optimizing our patient’s vision and ensuring they can see their best.

Essential duties include:

• Collect patient information necessary for office visit including demographics and insurance information and enter in Practice Management system.
• Answer busy phone and triage calls.
• Manage communication from patients in person, by phone to schedule and/ or confirm patient appointments; for 6 offices.
• Checking patients in and out.
• Verifying insurance and retrieving authorizations for vision insurances
• Update information in practice management and medical record systems.
• Collecting co-pays and balances, must be comfortable with collecting payments from patients.
• Must be pleasant and enjoy working with the public, also be able to multi-task, have strong organizational skills and be a team player.
• Will occasionally need to travel to one of our other offices for coverage.

Minimum qualifications

• Must have at least one year of medical office experience including EMR and Practice Management systems
• Problem solver with strong multi-tasking abilities
• Excellent written and oral communication skills
• Must be able to function as part of a team

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical office: 1 year (Required)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: On the road