Front Desk Associate

Join our FUNtastic team! We are looking for a Part-Time or Full-Time Front Desk Associate with a passion for succeeding and seeing others succeed in a fun, active, safe, and courteous environment. If you would like to be part of this amazing experience, apply to Funtopia Active Entertainment Center today!

Work Location: Naperville, IL

Reports To: Team Lead, Facility Supervisor, Operations Manager, General Manager

Responsibilities and Duties:

• Greet guests and guide them through the check-in process
• Introduce new customers to Funtopia’s attractions, the services we offer, and the products we sell
• Promote our special events, programs, and memberships
• Assist groups with the harnessing procedures and review safety instructions
• Prepare snacks and drinks for guests that order at the Front Desk
• Perform cleaning duties of the lobby, seating sections, play zones, washrooms and other areas in the facility
• Ensure climbing is conducted in a safe and appropriate manner
• Assist, advice, and maintain safety practices in the play areas (slide safety, wall safety, harness safety and clip safety specifically)
• Answer and address customer issues, inquiries and concerns with excellent attention to detail
• Keep abreast of all new policies or procedures required for safe operation
• Comply with all quality systems and assist in the introduction of any new quality system procedures as required
• Perform additional tasks as appropriate in carrying out the duties of the position

Preferred Experience and Skills:

• Preferably has worked with youth and families
• Safety conscious, self-directed, and reliable
• High level of front-line customer service
• Ability to handle all types of customer personalities and business situations in a fluid-working environment with strength and ease
• Excellent interpersonal skills
• Ability to work with others on a high-performance team and with minimal supervision
• Possess a positive communication style (be naturally happy, energetic & confident)

Qualifications:

• Must be able to work school-weekday evenings and weekend mornings/evenings
• Must be able to work weekday mornings when school is not in session
• Must speak English fluently
• Must be able to commute to this job location
• Current police background check is required

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Application Question(s):

• What days of the week are you available to work?

Work Location: In person