In this position, you will have a meaningful role:
- Help clients understand the benefits of regular massage, skincare, and stretch for total body care.
- Establish relationships with members and guests to grow and retain a client base.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Here's what's in it for you:
- A dynamic, energizing environment where you're consistently challenged
- Training to help you grow and refine your sales and customer service skills
- A healthy compensation plan that rewards your hard work with base pay plus membership sales commission and other bonuses and rewards.
What we will accomplish together:
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What it takes to succeed:
- Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone.
- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
- Great teammates who can work well with others in a fun and fast-paced environment.
- Supporters of total body care with a general knowledge of massage and skin care services.