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Salary*** must be 21***Weekend availability and weekends are mandatory. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Shifts needed are 3rd, 1st, and 2nd shifts Sunday-Saturday. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Customer service attitude
- Excellent communication and organizational skills
SHIFTS NEEDED ARE SUNDAY THRU SATURDAY, 3RD, 1ST, AND 2ND SHIFT.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends only
Application Question(s):
- Are you 21 years or older?
- Are you availible to work weekends (REQUIREMENT)?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Elk Grove Village, IL 60007 (Required)
Work Location: In person
