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Salary### Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, be bilingual, and have a strong background in hospitality.
### Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and professional manner
- Maintain accurate records of guest interactions and transactions
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures
### Qualifications:
- Previous experience in a Front Desk or customer service role preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and ability to handle multiple phone lines
- Knowledge of hotel operations and guest services
- Familiarity with hotel management systems and phone systems is a plus
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply today!
Job Type: Full-time
Pay: From $16.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
