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SalaryABOUT US: The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal.
JOB IDENTIFICATION
Job Title: Front Desk Associate- ALC
Grade: IV
FLSA: Non-Exempt
Department: Business
SUPERVISORY RELATIONSHIPS
Reports to: Senior Accountant
BASIC FUNCTION
Front Desk Associate is responsible for providing exceptional customer service, greeting the public, handling cash transactions and registration for services, programs and facility memberships and having a solid knowledge of Des Plaines Park District operations.
Schedule: Mondays, Wednesdays, and Fridays from 8:30am-1:30pm; Thursdays noon to 5pm. Position ends August 30, 2024.
ESSENTIAL DUTIES
- Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
- Responsible for cash control of Front Desk cash drawer and incoming cash registrations.
- Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
- Respond to emergencies in the facility which may include incidents of a serious nature.
- Register applicants for Fitness Center memberships, Resident I.D. Cards, Pool Passes and programs.
- Reconcile bank receipts to cash deposit paperwork.
- Perform photocopying or other project needs for the Park District staff.
- Receive and distribute incoming mail and packages.
- Maintain general office files.
- Perform specific projects and tasks as requested by supervisors.
- Provide cash control support to business department with bank receipts.
- Keep track of and update the garden plot grid.
- Print out rosters and sign out sheets as requested.
OTHER DUTIES
- Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual.
- Direct participants in the event of an emergency, such as fire, severe weather.
- Communicate with Senior Accountant regarding any equipment issues.
- Attend all related training as requested.
- Additional duties as assigned.
POSITION QUALIFICATIONS
Education: High School diploma, or equivalent
Experience: Must be 18 years or older
Bilingual preferred
Office experience, cash handling and ability to handle public contact preferred
Certifications: Valid Driver’s License, CPR and First Aid Certified within 3 months, Classes available through Park District upon hire
PERKS & BENEFITS: PART TIME STAFF
- All recreational facilities at no charge during active employment, discounts for dependents
- A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
- A free annual or monthly fitness center and/or indoor aquatic center pass
- Rent meeting/party spaces at 50% discount
- No charge for general programs/pre-registration (some exclusions apply)
- Contractual classes/programs at a discounted rate
- All golf facilities at no charge including Golf Center Golf Course, Lake Park, and Mountain View Adventure Center
Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Ellie Asa, at the Park District at 847-391-5099 or email at ellie.asa@dpparks.org so that we may make the necessary arrangements for you.
