Field Support It Administrator

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands. As a managed service provider, we take pride in offering comprehensive technical support and services to dental practices of all sizes.
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Responsibilities

• Travel to client offices to execute hardware and software project installations
• Assist with the administration of a network/server environment
• Assist with hardware replacement, software updates, and office expansions
• Monitor network performance
• Act as Help Desk resource when not assigned project work
• Perform testing to provide a diagnosis of issues
• Perform routine updates and maintenance tasks
• Build excellent rapport with the client
• Problem-solve complex situations using a wide variety of internal and external resources
• Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
• Communicate directly with client and project managers to effectively plan and execute project phases
• Manage time entries and notes in tickets
• Maintain a detailed knowledge of internal standards and best practices for installing new equipment

Qualifications

• Minimum 1-year of customer service experience
• Minimum 1-year of technical support experience
• Excellent verbal and written communication skills
• Ability to utilize PC and other tools to accomplish goals and activities
• Displays outstanding customer service skills and professionalism
• Displays excellent problem-solving skills
• Strong written and verbal communication skills
• Ability to multi-task and manage time efficiently
• Ability to work independently and on a team
• Methodical, organized and detail-oriented work habits
• Availability for on-call work rotation
• Continuously exhibit a Rest Assured mindset

Preferred Qualifications

• Minimum 1-year of network administration experience

Additional Requirements

• Successful completion of pre-employment assessments
• Successful completion of initial training
• Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures
• Reliable vehicle
• Valid drivers license
• Background check

Perks:

• Benefits Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Bonuses for stellar performance
• Working in the healthcare industry

Available Shifts:

• 8am to 5pm

*PLEASE NOTE, THIS IS NOT A REMOTE POSITION

Job Type: Full-time