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Form of workJob Description
Dealpath is seeking an experienced IT System Administrator to join our growing IT team. This person will not only serve as our core IT administrator, but will also build, maintain, and monitor our cloud-based employee-facing applications to support our business operations for a growing employee base distributed across our San Francisco, New York, Austin & Toronto Offices, as well as for our remote workforce.
Hybrid 3 day in SF office requirement.
We're excited that you have:- Experience with MDM Mobile Device Management focusing on macOS and iOS systems.
- Responsible for updating software & device settings to comply with internal security and organizational policies.
- Experience supporting and monitoring internal facing Cloud based applications.
- IMonitor and service incoming employee IT support requests and ensure they are handled in a timely fashion.
- Operate autonomously to resolve issues and judge appropriate escalation points.
- Display characteristics of a high-quality service organization: reliable, responsive, competent, accessible, professional and credible.
- Strong troubleshooting ability and proficiency providing end-user support.
- Document and communicate current issues to team members and management.
- Troubleshoot and resolve IT issues via phone, zoom, and in-person channels such as slack.
- Recommend enhancements and improvements to the service delivery team.
- Expertise with diagnosing and troubleshooting complex OS, network, and application issues.
Qualifications:
- Bachelor's degree in computer science, information technology, or related field.
- 4+ years of experience providing IT support for an employee based across multiple locations.
- IT admin experience in the area of IT support, cloud application provisioning, security, networking, systems administration, and occasional scripting.
- Prior experience providing support for the following apps & services : Google Workplace, Zoom video conferencing, Confluence, Jira, Salesforce ect.
- Prior experience resolving IT support cases around (IT assess, troubleshooting, documentation, and problem solving.
- Experience working with Macs, ipads, MacOS, etc.
- Must be a people person and enjoy working with a a diverse group of people.
The Perks & Culture:
- 100% company paid individual medical, dental, & vision insurance coverage.
- Hybrid 3 day in SF office requirement.
- Flexible Spending Account.
- Paid Parental Leave.
- 401(k).
- Company sponsored commuter benefits.
- Flexible time off policy.
- Hybrid work policy.
- Monthly wellness reimbursement.
- The estimated base compensation range for California candidates for this position is expected to be $125,000 - $135,000.
- Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills evaluated in Dealpath's interview process.
- This position is also eligible for Dealpath's equity plan.
About Dealpath:
Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.
Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, and Bechtel.
We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!
