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Form of workPAY: $65,000.00 - $75,000.00
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2023 Employee Benefits | Staff & Management
POSITION RESPONSIBILITIES
- Provide customer with information regarding additional services available at ABM;
- Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
- Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
- Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;
- Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
- Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
- Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
- Understand applicable union contracts and develop effective working relationship with local labor unions;
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Minimum Requirements:
- Bilingual (Spanish/English) a plus
- 1-2 years of Supervisor experience
- 1-2 years of customer service experience
- Working knowledge of janitorial equipment
- Working knowledge of OSHA required processes
- Intermediate level of Microsoft Office including word, excel, outlook and powerpoint.
- Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Excellent verbal and written business communication skills.
- Excellent relational skills and experience dealing with union environment.
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.
