Vice President of Operations

Description:

Role:Vice President of Operations

Location: Remote or Kansas City/ 80% Travel

Investor: General Atlantic

About Flint Group

Headquartered in Kansas City and founded in 2019 by industry veterans Collin Hathaway (Chairman) and Trevor Flannigan (CEO), Flint Group is a leading platform providing high-quality HVAC, plumbing and electrical (“HVAC+”) services to residential customers. Today, Flint is comprised of 8 longstanding market-leading brands across 6 primary markets in the U.S., including Seattle, Portland, Houston, Boston, Denver, and Philadelphia. The Company will continue to acquire and grow best-in-class local HVAC+ brands.

The HVAC+ residential services industry is estimated to be a ~$150B+ growing at a ~5% CAGR. The sector is largely non-discretionary due to the mission-critical nature of HVAC and plumbing systems. The HVAC+ market is highly fragmented with 70%+ of the market being served by independent contractors and mom & pop providers.

Flint has a proven track record of driving topline and earnings growth post-acquisition at the local level through: (i) investing in the local leadership team, facility and technology, (ii) optimizing business mix (e.g., adding service lines) and improving lead flow, (iii) leveraging economies of scale (e.g., OEM agreements, group purchasing), (iv) sharing best practices to improve performance, and (v) leveraging technology and analytics to measure KPIs, drive insights and increase accountability.

Position Overview

Reporting directly to Flint’s COO, the VP Operations will be responsible for coaching and supporting our General Managers in each market.

Role and Responsibilities:

• Value Creation & Growth Driver
• Partner with General Managers to drive revenue growth and margin expansion at Flint brands
• Evaluate opportunities to leverage Flint’s scale to optimize efficiency
• Lead onboarding for new brands to implement systems and processes to achieve sustainable growth faster than previous acquisitions
• Partner with General Managers to build industry best culture & engagement
• Work closely with brand leadership to build and develop high performing teams

• Deploy Flint Playbook & Management Approach
• Coach and mentor leadership at Flint’s brands to create value through the adoption of Flint’s playbook
• Become a subject matter expert on Flint’s playbook to drive change by deploying the overall philosophy
• Expand Flint’s playbook from best practices to create increased value and impact across all brands
• Create a system to share and implement best practices across Flint brands to achieve valuation creation at an accelerated rate
• Evaluate and improve training experiences for field employees and office employees

• Leadership
• Work side by side with the leadership team to continuously refine our operations roadmap and vision
• Partner with the General Manager to build and lead strong and efficient teams. Hire, Retain, and Develop A Players
• Establish credibility and strong working relationships with the COO and senior leadership team
• Work closely with the General Managers of individual Flint Group Brands to execute on a variety of growth, operations, and human capital objectives

Target Profile

The ideal candidate will be a growth-oriented executive who has robust leadership experience and expertise in scaling residential HVAC, plumbing, and/or electrical businesses.

Key Experience

• Proven success managing/leading in a small-medium sized business environment with rapid growth
• Demonstrated leadership through influence
• Experienced in a customer-oriented environment; skilled at understanding the customer base, market, challenges & solutions, and building, growing, and maintaining strong customer relationships
• Results Oriented – links decisions to overall business objectives
• Excellent communication skills, team player, and a self-starter with “roll-up-your-sleeves” attitude
• Experience building and managing a high-performing, lean team. Must know how to mentor and develop teams and attract A+ talent.
• Strong and relevant network

Desired Competencies

The VP of Operations must be comfortable with coming into a young, high-growth lean business. The VP of Operations will need to be hands-on and willing to roll up their sleeves.

• Relevant Industry Experience – residential plumbing, HVAC, electrical, and/or sewer services experience is required
• Data Oriented with a high degree of emotional intelligence. Someone who leans on data and metrics as a key component to measure outcomes without compromising the brand
• Team & Organization Leadership – ability to build and lead a team, foster cross-functional collaboration and nurture, and evolve the company culture
• ResultsOrientation – ability to prioritize, execute and drive results. Effectively drives a culture of excellence focused on accountability, metrics, and measurable performance. Provides data driven, fact-based leadership and is analytically rigorous
• Tech Savvy - the candidate should demonstrate strong knowledge and enthusiasm for emerging technology, trends and competitors impacting the industry

Requirements: