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SalaryAbout Us:
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Responsibilities
- Primary means of contact for all estimator concerns (not FW issues)
- Scheduling of emergency customers that call in during the day
- Scheduling of emergency customers that Lowe’s identify as priority
- Working all Estimator Inquiry Flags
- Assigning all customers that have No Coverage flags
- Entering No Show payments to Labor Sheet
- Entering Mileage payment to Labor Sheet along with verifying they are correctly entered and validating
- Communicating to stores when additional detail fees are needed
- Identifying to EM (Estimation Manager) when techs are out for prolonged periods of time
- Monitor availability in IMS and communicate to EM where there are holes
- Monitor the daily IMS Dashboard and complete as many tasks as possible
- Communicate to EM issues on the IMS Dashboard that they need assistance with
- Make the initial call to Estimator Leads and identify which ones are worth following up on
- Ensure SPOT has clean Measuring statuses
- Reschedule when techs are out sick
- Find Estimator coverage when needed
- Schedule customers that are 1+ days past due with a chargeback to the estimator if eligible
- Monitor the self scheduling filter
- Review the schedule board
- Correst estimator payroll on Monday morning
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/or Experience – High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
- Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
- Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations.
- Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
- Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software.
- Communication Skills –- Be able to effectively communicate orally and in writing in English.
- Vision – Ability to view documents, multiple screens, and read handwritten documents.
