- Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities,
- Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business
- Participates in change processes, content governance, and prioritization; implements approved new development, system
- Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
- Monitors system performance; troubleshoots and resolves application issues and system errors.
- Participates in the evaluation and implementation of new module releases.
- Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
- Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes,
- Collaborates with Business Relationship Management teams to analyze business operations, investigate end-user preferences,
- Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient
- Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user
- Coordinates and participates in application upgrades and changes.
- Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and
- Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to
- Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
- Provides information and support to Instructional Designers to facilitate training development.
- Ensures interoperability between Epic applications and other supporting applications.
- Communicates with vendors regarding technical issues with Epic integration.
- Participates in the evaluation and selection of software product standards and services, as well as the design of standard and
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Provides remote end-user support, including participation in on-call service rotations.
- Performs other duties as assigned
Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related
field. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree.
- Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.
- Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or
- Exposure to or experience with Epic or other electronic health record software products is preferred.