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Form of workJob Description
Meduit is Hiring Medical Call Center Representatives for an On-Site position in Waco, TX !
Who we are: Meduit is one of the nation’s leading revenue cycle management solutions companies, partnering with hospital and physicians practices in 48 states to provide excellent, compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented
What we do: Our Call Center Representatives assist patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office. This role is notcollections!
The essential functions of the role are:
-Confirming to all confidentiality and third party liability laws (HIPPA, Medicare Fraud, Waste and Abuse, etc.)
-Helping patients understand financial responsibility in a helpful and non-threatening manner.
-Taking inbound and making outbound calls to patients regarding outstanding balances
-Follow established procedures to resolve patient account balances
-Document conversations electronically on company and/or client systems
-Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
Are you…?
-Excellent with verbal and written communication skills?
-Able to provide excellent customer service in a variety of situations, including those that escalate?
-Proficient in PC based applications?
-Able to work successfully in a fast-paced environment?
-Able to use strong attention to detail and data management skills?
-Wanting to assist others in a meaningful way?
-Wanting to learn new things?
What we offer:
-Steady work schedule
-Medical, Dental, and Vision insurance (among many other options)
-HSA and FSA available
-401K
-PTO and Paid holidays
-Paid Training (3+ weeks)
-Internal Company Growth
